Delivery & Returns
At Palette, we take design and craftsmanship very seriously and we want you to love these pieces as much as we do!
Our items are carefully inspected prior to shipment, but damages do happen, and we ask that you inspect your pieces upon receipt and notify us of any damage within 48 hours; our team will promptly work on a replacement.
Our goods come with the statutory guarantees imposed by the Australian Consumer Law. Below is some information about the rights that the statutory guarantees provide.
a) We are not required to provide a refund or replacement if you change your mind.
b) If the product doesn’t comply with one of the consumer guarantees in the Australian Consumer Law, you are entitled to have the product repaired or receive a refund or replacement, depending on whether there is a major or non-major problem.
c) The statutory guarantees include guarantees that the product:
- is of acceptable quality;
- is fit for any disclosed purpose; and
- matches its description or sample.
d) You can choose a refund or exchange if a product has a major problem. This is when it:
- has a problem that would have stopped someone from buying the product if they had known about it;
- is unsafe;
- is significantly different from the description or a sample; or
- doesn’t do what we said it would,
- or what you asked for, and can’t be easily fixed.
e) For a non-major fault, we can repair the product in a reasonable time instead of offering a refund or replacement.
f) Please keep your proof of purchase – e.g. your receipt.
Initial cost of returning faulty products
a) Products do not need to be in their original packaging to be returned. You may, however, need to ensure the products are adequately protected for posting or collection. If you are not able to take the products to the supplier in person, and the supplier does not have a complimentary pick up or return policy, you may have to return them by post or another delivery service.
b) As a general rule, if the item can be posted or easily returned, you should cover the initial cost of returning faulty products to the supplier. You should keep the receipts for those costs because if the returned products are later confirmed to have a fault - whether major or minor - you can recover your reasonable postage or transportation costs from the seller.
You can read more about your rights in regards to ‘refunds, repairs and replacements’ from the Consumer Affairs Website.
We've worked hard to keep shipping free for you Australia wide. If you do miss your delivery, you may be charged for redelivery.