Delivery & Returns
The easiest way to order from us is to purchase via our website using a credit card or PayPal. Once you have processed your order online, you will receive an email confirming that the order and payment have been received.
We are also happy to take orders via email if preferred. Payment for manual orders can be made by credit card or PayPal.
To process an order manually, please contact us directly with details of your order, preferred payment method, your shipping address, email address, and phone number.
We've worked hard to keep shipping free for you Australia wide however, if you do miss your delivery, you may be charged for redelivery.
Selected artworks, furniture and rugs are excluded from this FREE shipping. We work really hard to get the best shipping quotes for you, and you'll be super surprised at how affordable it is! Please feel free to get in touch for a shipping quote!
Whilst we work super quickly to pack your order, we are located in rural NSW so please be aware that freight times can vary.
Palette by Jono Fleming is based in Australia, however we are happy to ship internationally.
All orders will be charged in Australian dollars ($AUD) and include 10% GST (Goods and Services Tax).
Shipping costs will apply, along with the appropriate insurance cost. Delivery charges are influenced by the size and weight of the product(s) you have ordered, and the delivery location. For a quote on international shipping costs for your order, please email us on firstname.lastname@example.org
Delivery will be made during business hours. Please specify delivery instructions for your order during the check out process.
Any import taxes (if applicable) will be the responsibility of the customer.
At Palette, we take design and craftsmanship very seriously and we want you to love these pieces as much as we do!
Our items are carefully inspected prior to shipment, but damages do happen, and we ask that you inspect your pieces upon receipt and notify us of any damage within 48 hours; our team will promptly work on a replacement.
Our goods come with the statutory guarantees imposed by the Australian Consumer Law. Below is some information about the rights that the statutory guarantees provide.
a) We are not required to provide a refund or replacement if you change your mind.
b) If the product doesn’t comply with one of the consumer guarantees in the Australian Consumer Law, you are entitled to have the product repaired or receive a refund or replacement, depending on whether there is a major or non-major problem.
c) The statutory guarantees include guarantees that the product:
- is of acceptable quality;
- is fit for any disclosed purpose; and
- matches its description or sample.
d) You can choose a refund or exchange if a product has a major problem. This is when it:
- has a problem that would have stopped someone from buying the product if they had known about it;
- is unsafe;
- is significantly different from the description or a sample; or
- doesn’t do what we said it would,
- or what you asked for, and can’t be easily fixed.
e) For a non-major fault, we can repair the product in a reasonable time instead of offering a refund or replacement.
f) Please keep your proof of purchase – e.g. your receipt.
Initial cost of returning faulty products
a) Products do not need to be in their original packaging to be returned. You may, however, need to ensure the products are adequately protected for posting or collection. If you are not able to take the products to the supplier in person, and the supplier does not have a complimentary pick up or return policy, you may have to return them by post or another delivery service.
b) As a general rule, if the item can be posted or easily returned, you should cover the initial cost of returning faulty products to the supplier. You should keep the receipts for those costs because if the returned products are later confirmed to have a fault - whether major or minor - you can recover your reasonable postage or transportation costs from the seller.
You can read more about your rights in regards to ‘refunds, repairs and replacements’ from the Consumer Affairs Website.
We've worked hard to keep shipping free for you Australia wide. If you do miss your delivery, you may be charged for redelivery.